Customer Service Facts
Likely Human
68% of customer defection takes place because customers feel poorly treated. Source: TARP It can cost five times more to buy new customers than retain existing ones. Source: TARP 1% cut in customer service problems could generate an extra £16m in profits for a medium-sized company over 5 years. Why customers quit: 1% die 3% ... Read more
The Verdict
ClassificationLikely Human
ConfidenceMedium confidence
Analyzedtext
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